Smart Wifi, Ultra, Duo Plus, Duo, Lux, Nova Plus, Viva, Smart Bluetooth
The issues indicated do not necessary indicate a faulty appliance. Please examine carefully before contacting the Customer Care team. You can also go to FAQs www.instantpot.com/faq/ for additional information.
Cooker
Occasional ticking or light cracking sound
- Possible Reason: The sound of power switching and expanding pressure board when changing temperature | Solution: This is normal no action needed
- Possible Reason: Bottom of the inner pot is wet | Solution: Wipe bottom of inner pot, and ensure heating element is dry before cooking
Display
All LEDs flash with a code appearing on screen and the warning beep is ON
- Possible Reason: C1 – Faulty temperature sensor | Solution: Contact Care
- Possible Reason: C2 – Faulty temperature sensor | Solution: Contact Care
- Possible Reason: C5 – Temperature is too high because inner pot is not placed in the cooker base | Solution: Press Cancel and wait for heating element to cool; ensure there are no foreign objects in cooker base; insert or reposition inner pot in cooker base and re-enter commands
- Possible Reason: C5 – Temperature is too high because there is no water in inner pot | Solution: Add at least 1 1/2 cups (325mL / 12oz) of cooking liquid to inner pot before reintroducing food
- Possible Reason: C6 – Faulty temperature sensor | Solution: Contact Care
- Possible Reason: C6H – Faulty HIGH pressure sensor | Solution: Contact Care
- Possible Reason: C6L – Faulty LOW pressure sensor | Solution: Contact Care
NoPr
- Possible Reason: Heat element has failed | Solution: Contact Customer Care
- Possible Reason: Not enough liquid | Solution: Begin by adding 11/2 cups (325mL / 12oz) of a thin cooking liquid to inner pot; add more liquid as required
- Possible Reason: Steam release handle is in the wrong position | Solution: Turn steam release handle to “Sealing” position
Display flashes “Lid”
Possible Reason: Lid is not in the correct position for the selected program | Solution: Open and close lid; remove lid when using Sauté
Burn or Food burn
- Possible Reason: Overheating has resulted in automatic temperature reduction; cooker will not pressurize | Solution: Starch deposits at the bottom of the inner pot may have blocked heat dissipation; turn the cooker OFF, release pressure according to the recipe, and inspect the bottom of the inner pot.
Display remains blank after connecting the power cord
- Possible Reason: Bad power connection or no power | Solution: Inspect power cord; ensure detachable power cord is plugged tightly into base power socket; check other appliances on same outlet
- Possible Reason: Cooker’s electrical fuse has blown | Solution: Contact Care
Food
Rice is undercooked
- Possible Reason: Lid opened too early | Solution: After the cook cycle has completed, allow the cooker to sit for 5-10 minutes before venting using QR method
- Possible Reason: Too little water | Solution: Adjust rice to water ratio
Rice is overcooked
Possible Reason: Too much water | Solution: Adjust rice to water ratio
Yogurt is too thin, or runny
- Possible Reason: Milk did not pasteurize | Solution: After pasteurization has completed, check the temperature of the milk—it should reach a minimum of 161°F / 72°C
- Possible Reason: Culture added was not active | Solution: If using store-bought yogurt as a starter, make sure the cultures are active probiotics
- Possible Reason: Too much milk in inner pot | Solution: Run the pasteurization cycle a second time
Lid
Difficulty with closing lid
- Possible Reason: Sealing ring not properly installed | Solution: Reposition sealing ring, ensure it is snug behind sealing ring rack
- Possible Reason: Float valve in the popped-up position | Solution: Gently press the float valve downward with a long utensil
- Possible Reason: Contents in cooker are still hot enough to produce steam | Solution: Turn steam release handle towards “Venting” position, then lower lid onto cooker base slowly, allowing heat to dissipate
Difficulty with opening the lid
- Possible Reason: Pressure inside the cooker | Solution: Release pressure according to recipe; open lid after cooker has depressurized and float valve has dropped down
- Possible Reason: Float valve stuck at the popped-up position due to food debris or residue | Solution A): Ensure steam is completely released by QR method, then press float valve gently with a long utensil | Solution B): Open lid cautiously and thoroughly clean float valve, surrounding area, and lid before next use
Lid is stuck to inner pot
Possible Reason: Cooling of inner pot may create suction, causing inner pot to adhere to the lid | Solution: To release the vacuum, turn steam release handle towards “Venting” position
Float valve unable to rise
- Possible Reason: Food debris on float valve or float valve silicone cap | Solution: Remove float valve from lid and clean thoroughly; re-install in lid and perform “Initial Test Run” to check for function; contact Customer Care
- Possible Reason: Too little liquid in the inner pot | Solution: Check for scorching on bottom of inner pot; add 1 cup (250mL / 8oz) liquid to inner pot
- Possible Reason: Float valve silicone cap worn, damaged or missing | Solution: Install or replace float valve
- Possible Reason: Float valve obstructed by lid-locking mechanism | Solution: Tap float valve with a long utensil. If not resolved, turn cooker OFF and remove small parts from lid; clean thoroughly and perform “Initial Test Run” to check for function; contact Customer Care
- Possible Reason: No heat in the inner pot | Solution: Perform “Initial Test Run” to check for function; contact Customer Care
- Possible Reason: Inner pot base may be damaged | Solution: Check for deformation; perform “Initial Test Run” to check for function and contact Customer Care
Minor steam leaking/hissing from steam release handle during cook cycle
- Possible Reason: Steam release handle not in “Sealing” position | Solution: Turn steam release handle to “Sealing” position
- Possible Reason: Cooker is regulating excess pressure | Solution: This is normal; no action required
Steam releases from steam release handle/valve when in “Sealing” position
- Possible Reason: Not enough liquid in the inner pot | Solution: Add 1 1/2 cups (325mL / 12oz) of a thin cooking liquid to inner pot
- Possible Reason: Pressure sensor control failure | Solution: Turn cooker OFF and contact Customer Care
- Possible Reason: Steam release handle/valve not seated properly | Solution: Turn cooker OFF; remove and re-install steam release handle/valve
Steam leaks from side of lid
- Possible Reason: No sealing ring | Solution: Install the sealing ring
- Possible Reason: Sealing ring worn or damaged | Solution: Replace the sealing ring
- Possible Reason: Food debris attached to the sealing ring | Solution: Remove sealing ring and clean thoroughly
- Possible Reason: Lid not closed properly | Solution: Open then close the lid again
- Possible Reason: Sealing ring rack is warped or off-centre | Solution: Remove sealing ring from lid, check sealing ring rack for bends or warps; contact Customer Care
- Possible Reason: Inner pot rim may be misshapen | Solution: Check for deformation and contact Customer Care
Smart Bluetooth
Display shows “noPr”
Possible Reason: Working pressure is not reached during pre-heating cycle. | Solution: If the lid leaks steam, please see Problems 3, 4, 5 and 6. If there is no steam leaking and you have frozen food in the cooker, please run the current program again.
LED flashes with C9 code appearing on screen
Possible Reason: Faulty Bluetooth module. Cannot connect to mobile device via Bluetooth any-more | Solution: You can continue to use the unit without any safety concern. Press any function key (e.g. Soup) to stop the message.
Smart Cooker App cannot connect to the cooker
Possible Reason: This is a known iOS issue with Bluetooth connections | Solution: Reboot your mobile device, unplug the cooker and plug it back on power in 20 seconds
If you are unable to resolve the problem and/or if it persists please contact the Customer Care team for assistance:
Open a support ticket: https://www.InstantPot.com/support/
Email: support@InstantPot.com
Call: 1.800.828.7280 x2