(Lux Series, Duo Series, Duo Plus Series, Ultra Series and Smart Bluetooth)
The issues indicated do not necessary indicate a faulty cooker. Please examine your cooker carefully before contacting the Customer Care team. You can also go to Getting Started https://instantpot.com/faq/getting-started-instant-pot/ and FAQs https://instantpot.com/faq/ for additional information.
Occasional ticking or light cracking sound
All LEDs flash with a code appearing on screen and the warning beep is ON
Display flashes “Lid”
Possible Reason: Lid is not in the correct position for the selected program | Solution: Close the lid for pressure cooking or open the lid for sautéing
Display remains blank after connecting the power cord
The cooker beeps 5 times and displays the message “burn” after the cooking program started.
Rice is half cooked or too hard
Rice is too soft
Possible Reason: Too much water | Solution: Adjust dry rice and water ratio according to recipe
Difficulty with closing lid
Difficulty with opening the lid
Float valve unable to rise
Steam comes out from the steam release valve non-stop
Steam leaks from the side of the lid
Steam leaks from float valve for over 2 minutes
Display shows “noPr”
Possible Reason: Working pressure is not reached during pre-heating cycle. | Solution: If the lid leaks steam, please see Problems 3, 4, 5 and 6. If there is no steam leaking and you have frozen food in the cooker, please run the current program again.
LED flashes with C9 code appearing on screen
Possible Reason: Faulty Bluetooth module. Cannot connect to mobile device via Bluetooth any-more | Solution: You can continue to use the unit without any safety concern. Press any function key (e.g. Soup) to stop the message.
Smart Cooker App cannot connect to the cooker
Possible Reason: This is a known iOS issue with Bluetooth connections | Solution: Reboot your mobile device, unplug the cooker and plug it back on power in 20 seconds