Troubleshooting

1. Possible Reason 1: Bad power connection or no power | Solution: Ensure detachable power cord is plugged tightly into base power socket. Try the cooker on other outlets
2. Possible Reason 2: Cooker’s electrical fuse has blown | Solution: Contact the Customer Care Team

1. Possible Reason 1: Expanding pressure board under changing temperatures | Solution: This is normal; no action required. The clicking sound is the result of the power relay working.
2. Possible Reason 2: Bottom of inner pot is wet | Solution: Wipe bottom side of inner pot before placing on element

Possible Reason: Regulating excess pressure cooking cycle | Solution: This is normal; no action required

1. Possible Reason 1: The word “Lid” is displayed because lid is not used properly | Solution: Make sure the lid is closed properly. Do not use the lid during the Sauté Smart Program
2. Possible Reason 2: The words “Food burn” is displayed | Solution: Stir food to avoid burning and add water as necessary
3. Possible Reason 3: The word “noPr” is displayed because there is not enough pressure | Solution: Add a minimum 1.5 cups (375 mL) of a thin liquid to the inner pot
4. Possible Reason 4: The word “PrSE” is displayed because of excess pressure. | Solution: Press the [Cancel] key and allow the cooker to cool for 60 minutes. Contact the Customer Care Team if pressure is not fully released.

Possible Reason: C5: Inner pot is not seated properly | Solution 1: Remove and reposition inner pot in cooker base | Solution 2: Add a higher volume of food and water to the inner pot

Error Code: C1, C2, C6, C6H, C6L, E1, E2, E5, E6, E11, E12, E13, E14, E15, E16, E17, E18, and E19 | Solution: Contact the Customer Care Team

1. Possible Reason 1: Sealing ring not seated properly | Solution: Adjust sealing ring, ensure it is fully seated behind ring rack
2. Possible Reason 2: Float valve stuck in popped-up position | Solution: Gently press the float valve down

1. Possible Reason 1: Cooker is still under pressure | Solution: Touch [Venting] field, select NR  . If pressure has not fully released after 60 minutes contact the Customer Care Team.
2. Possible Reason 2: Float valve stuck in popped-up position | Solution: Ensure the pressure has released fully

1. Possible Reason 1: No sealing ring in lid | Solution: Install the sealing ring
2. Possible Reason 2: Sealing ring damaged | Solution: Replace the sealing ring
3. Possible Reason 3: Ring rack is warped or off-centre | Solution: Remove the sealing ring and check for this. Contact the Customer Care Team online
4. Possible Reason 4: Food particles attached to ring | Solution: Clean the sealing ring
5. Possible Reason 5: Lid not closed properly | Solution: Open then close the lid again

1. Possible Reason 1: Steam release valve not seated properly | Solution: Remove steam release cover and steam release valve, check for internal food debris; re-seat parts
2. Possible Reason 2: Too little liquid in inner pot | Solution: Add requisite minimum 1.5 cups (375mL/12oz) of a thin liquid to inner pot
3. Possible Reason 3: Pressure sensor control failure | Solution: Contact the Customer Care Team online

1. Possible Reason 1: Food debris on float valve or surrounding area | Solution: Remove float valve from lid, clean float valve, silicone cap, and surrounding area on lid
2. Possible Reason 2: Float valve silicone cap worn out | Solution: Replace the float valve
3. Possible Reason 3: Too little liquid in inner pot | Solution: Add requisite minimum 1.5 cups (375 mL) of a thin liquid to inner pot
4. Possible Reason 4: Float valve obstructed by lid-locking mechanism | Solution: Open and close the lid completely