Troubleshooting

Possible Reason: Contents are too thick |

1. Solution : Add liquid to recipe
2. Solution : Use the food tamper to agitate contents
3. Solution : Use Pulse/Clean program

1. Possible Reason 1: Power cord not fully inserted into outlet | Solution a): Ensure the cord is plugged fully into a 120V outlet | Solution b): Check blender on a different outlet
2. Possible Reason 2: Fuse has blown | Solution: Contact the Customer Care Team

Possible Reason: Motor overheated; may have run for too long | Solution: Remove pitcher from base and wait a few minutes for motor to cool

Possible Reason: Ingredients may be too thick | Solution a): Remove and re-seat pitcher | Solution b): Add thin liquid to pitcher | Solution c): Use the food tamper to ease blending of thicker foods

Possible Reason: Thermostat has failed | Solution a): Remove and re-seat pitcher | Solution b): Contact the Customer Care Team

Possible Reason: Dry heat in pitcher | Solution a): Remove and re-seat pitcher | Solution b): Add liquid when using a cooking program

Possible Reason: Lid is not secure | Solution: Remove and reposition the lid on the pitcher

1. Possible Reason: Food is over-processed | Solution: Use Pulse/Clean to prevent over-blending
2. Possible Reason: Too much liquid | Solution: Reduce liquid in recipe

Possible Reason: First heating of protective non-toxic substance that was applied to element during manufacturing | Solution: No action needed; this occurs on first use and is harmless