If you're not 100% satisfied with any product, the InstantPot Brands Consumer Care Center will process a credit for the products sold through our E-Commerce Website or our Consumer Care Center within 90 days of purchase. A full refund minus the original shipping and handling charges and the $8 cost of the prepaid return label will be issued. 

Products must be unused and in the original packaging.  Please include the packing list that came with your order or a copy of your order confirmation to ensure prompt processing.

Please allow 30 days from the date you ship back your package for the receipt and processing of your return.

Damaged Products: If your product has arrived damaged, please keep the product and reach out to our Consumer Care Center by clicking this link Contact Us

Returns address:

InstantPot Brands

Attn: Consumer Returns
12000 Molly Pitcher Hwy South
Greencastle, PA 17225

Prepaid Label: For an $8 fee, you may return your order with the prepaid UPS label below. The fee will be deducted from your credit. Please ensure the product value of your order is over $8 prior to shipping to utilize this service. Unfortunately, we are unable to offer this service to our Canadian friends due to accessibility of UPS drop off locations


Prepaid UPS Return Label