****************IP-LUX and IP-DUO models are NOT affected*******************
Dear Instant Pot SMART Owner,
Last night we found out about a manufacturing issue with “Instant Pot SMART” (the new Bluetooth enabled model, sold only in the US and Canada). After extensive use this issue may lead to electrical leakage from the thermal probe (the shiny, elevated component in the middle of the heating element). As a result, this may cause an electrical shock. This problem is estimated to occur in only about 3~4 in a thousand units.
Other Instant Pot models (IP-DUO, IP-LUX and IP-CSG) are NOT affected.
“IP” stands for “Instant Pot”, “50” or “60” relates to the size, ie 5 or 6 quart/liter. ONLY the “Smart-60” model, purchased before June 1, 2015, is affected. The picture on the right can be used to identify the Instant Pot Smart.
To avoid any risk, please stop using your Instant Pot SMART. Please RETAIN your unit until further instructions.
We are very sorry for the inconvenience this may cause you. Your Instant Pot SMART will be replaced at no cost to you. On the bright side, this will upgrade the firmware in your Instant Pot SMART. This recall is applicable for IP-Smart purchased before June 1, 2015.
We will contact you again via email about the replacement process. If you didn’t receive the recall email, please contact our support team at firstname.lastname@example.org. In the mean time, if you have any questions or wish to get updates about this or other announcements, feel free to follow our Facebook page here: https://www.facebook.com/instantpot
Our new “Instant Pot Community” Facebook group is a great source for information, you may join in the conversation here: https://www.facebook.com/groups/InstantPotCommunity/
If you purchased the Instant Pot SMART for others, please alert them to this information.
The Instant Pot Team