After a runaway success of our model IP-CSG60/50, we have been looking for design ideas for our new models. Our source of inspiration came from user feedback. In general, the vast majority of our customers approves of our design philosophy of “Safe, Convenient and Dependable”. Instant Pot is about “set and forget” cooking style, leveraging the micro-processor controlled smart cooking programs.
Summarizing the user feedback, we found two areas which need improvement or enhancement.
- Convenient and intuitive user interface.
- Versatility of cooking capabilities.
We have taken these two points to heart and implemented them in the design of our new model IP-LUX60/50. This blog covers how the user interface is improved. I’ll talk about how the versatility is enhanced in my next blog.
We have a confession to make. The most support calls we received are questions about the flashing dashes and the marquee symbol (for pre-heating) in IP-CSG60/50. We decided to use plain English on the display to make the status display intuitive. Due to the limitation of the LED display panel, it’s a small challenge to find the right words.
Now in our new model IP-LUX60/50, the followings are used.
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Preheating in Progress
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Cooker is Not in any Cooking Mode
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Warning: Need to Close or Open Lid to Continue
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Keep Warm & Time In “Hour:Minute”. “L” Indicates Low Temperature
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Sauté Temperature Reached
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Delay Timer Selection & Display
InstantPot cooking process flow chart
Another improvement on usability is to allow manual changes to all preset cooking time. Simply, press and hold “+” or “-” to race the number to your desired cooking time. Note this doesn’t apply to the fully automated “Rice” and “Multigrain” programs.
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Our users told us that you want more capabilities from Instant Pot, especially the browning and slow cooking. You may ask how “slow cooking” is compatible with the brand name of “Instant Pot”.
When our design started over 3 years ago, the intent was to create a smart cooking appliance so that cooking process to a user is “instant”, i.e. the press of a button. Of course, being a pressure cooker Instant Pot also speeds up cooking substantially.
To enhance Instant Pot’s versatility in cooking capabilities, we added Sauté/browning with 3 different temperature settings, ranging 105~170° C (221-338°F). You can use “Adjust” button to choose “Less” for low temperature, “More” for high temperature (close to olive oil smoking point) and “Normal” in between. Sauté is done with the lid opened. This function can also be used to thicken the sauce after cooking.
Following the same line of reasoning, we added 3 temperature settings for “Slow Cook”, ranging 88-99°C (190-210°F), again adjustable with “Adjust” button. These correspond to low, normal and high temperature cooking in common slow cooker.
We also extended manual cooking time to 120 minutes. This allows cooking tough dry food, e.g. split corns, in one cooking cycle.
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Instant Pot facilitates a brand new way of cooking, allowing unlimited creativity. If you have a favorite recipe, please share it with others. We shall post your recipe to the Instant Pot Recipe section and will choose a winner every month for a small gift.
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Your satisfaction is our number one priority. Please don’t hesitate to contact us with any questions or concerns. If you need to return an item, please make a note of our “no hassle” 45-day return policy:
- If the item was damaged during shipment, we’ll replace it.
- If the item arrived defective, we’ll replace it.
- If we shipped the wrong item, we’ll take it back.
- If you decide you no longer want the item or purchased the item by mistake, we’ll take it back, minus a 20% restocking fee. The product must be in new condition with original packaging and accessories.
All return requests must be made within 45 days of the date you received the item. Send us an email explaining the problem and include the following information:
- Why you want to return the item, including photos or video of the problem, .
- Your Order ID
- Your name, address, e-mail address and daytime phone number
Once you are approved for an RMA, we’ll send you an RMA number, return shipping label and detailed return shipping instructions (if you purchased the item by mistake or decide you no longer want the item, you may be responsible for the original and return shipping costs). When we have received the item and verified the contents, we’ll issue the refund.
This Return Policy was last updated on Feb. 1st, 2011.
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Thank you for register your warranty information. We hope you enjoy the Instant Pot during your culinary experience.
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