All shipments for items purchased in our store enjoy free shipping. We will pay the shipping only once when the initial order is placed on all items sold in our store. All other shipping charges for any reason of any kind is the responsibility of the buyer.
Carrier Used and Delivery Time
Shipping days – We normally ship orders on Monday, Wednesday and Friday excluding Canadian Holidays.
Most of our shipments go out by FedEx Ground. Some (not all) Canadian orders may go out by Canada Post. We do NOT offer express shipping for any reason. Please allow 4 to 10 working days for delivery depending on the distance from your location to our shipping facility located in Vancouver, British Columbia. You will receive a tracking number by email once your order has been processed.
Our carriers can NOT deliver to P.O.Boxes, so please provide a physical street address for delivery.
Small items like float valves, pressure release handles and sealing rings may go out by regular post. In this case no tracking number will be available. Please allow up to 3 weeks for delivery.
We cannot ship to Alaska, Hawaii, Puerto Rico or Internationally.
Shipping Policies – Problems and Exceptions
Any shipment requiring an address change in-transit will be charged to the customer. In addition, please know that most often in-transit address changes will not take effect and the buyer will be responsible for the shipping both ways.
If the item is returned to us by the shipper for any reason other than a mistake we may have made, the buyer will be responsible for shipping BOTH ways. Please double make sure that you are providing the correct address.
If a shipment is declared “missing” or “stolen” by the shipping company, it shall be the responsibility of the buyer to file an “item not received” claim with Paypal under their PayPal Purchase Protection.
Multiple Item Orders – If at all possible we will always try to ship multiple item orders in one shipment with one tracking number, however orders for multiple cookers will normally be issued separate tracking numbers and may come at different times and/or dates.
Cancellation of Orders
Please note that we cannot guarantee the cancellation of your order. When a customer wishes to cancel an order they are required to contact us immediately at 1-800-828-7280. This is to ensure that we can forward your request immediately to our facility for cancellation of your order before it is processed. If the customer contacts us before the order has been processed, then the order can be cancelled and the customer may not incur any charges.
Please be Aware: If the item has already left our warehouse and has been handed over to the carrier for shipping we would not be able to process your request for cancellation and the item will be shipped to its destination.
Once received or refused at the destination, the customer will then be charged a 20% cancellation fee. This is to cover expenses incurred in packaging and shipping the item to the customer and inspecting the item when it returns. In addition, return shipping costs will be borne by the customer.
To report any problems with your shipment:
Please call our support line 1800-828-7280
Or send an email with as many details as possible to firstname.lastname@example.org
This Shipping Information and Policies were last updated on Mar. 16th, 2015.