Welcome to Instant Pot support center

You can find the answers to most of your questions in our FAQ and Trouble shooting and How-to Videos. Please take a look there before creating a ticket.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.

TOP SUPPORT QUESTIONS: ANSWER AND STEPS TO TAKE



1. MISSING ANTI-BLOCK SHIELD

Instant Pot has altered the Anti-Block Shield. The manual included with your new Instant Pot may or may not reflect the change. We want our customers to be aware that the Anti-Block Shield has not been omitted from the product; it is simply, a different design.

Both anti-block shields are designed to prevent food particles from interfering with the steam release valve.

2. NO POWER TO UNIT

No beeps or display when plugged in?

  • Detachable power cord - please check the connection of the power cord to the cooker base.
  • Try other outlets

Still not working? Submit with ticket:

  • A picture of the inside of the cooker base without the inner pot
  • A picture of the keypad showing the unit is plugged in
  • A copy of your purchase receipt
  • A picture of the silver sticker on the back of the cooker base

3. NOT PRESSUERIZING

Things to check:

  • Anti-block shield in place and cleaned
  • Sealing ring in place . not stretched or broken
  • Wire ring that holds Sealing ring . Same height from lid all the way around
  • Float Valve . moves freely up and down
  • Meal had at least 1.5 to 2 cups of water (2 to 3 for 8 quart) or liquid with a watery type of consistency

Test to check if pressurizing:

  1. Insert the inner pot in the cooker base and add 3 cups of water.
  2. Put the lid on in the secured position.
  3. Make sure that the steam release handle is pointing to "Sealing".
  4. Press the "steam" button and adjust the time using the "+" or "-" keys to 5 minutes.

Still not working? Submit with ticket:

  • A picture of the inside of lid clearly showing the sealing ring
  • A picture of the silver sticker on the back of the cooker base
  • A copy of your purchase receipt
  • If leaking steam . video showing where leaking from
  • If wire frame holding sealing ring bent . please send a picture

4. "C" CODE ON DIGITAL DISPLAY

Submit with ticket:

  • Photo of the C* ERROR message on the display
  • Photo of the silver sticker located at the back of the unit
  • Receipt of purchase
  • Current shipping address

Your email systems may mistake our ticket emails as spam. If you do not get a response from us within 24 hours (excluding weekend and Canadian Holidays), please check your "Spam" or "Junk Mail" folders.

In Gmail, the "Spam" folder is on the left hand side under option named "More". Simply click on "More" and it will bring up your "Spam" folder.

Please note that due to the Holiday season we are experiencing a higher than normal volume which is causing a delay in response times. We do appreciate your patience. Our technicians are working hard to respond to your inquiries as soon as possible but response time will be longer then 24 hours.

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

Check Ticket Status

We provide archives and history of all your support requests complete with responses.