Instant Pot SMART-60 recall (purchased before June 1, 2015. IP-DUO, IP-LUX models Not affected)

By May 22, 2015

****************IP-LUX and IP-DUO models are NOT affected*******************

Dear Instant Pot SMART Owner,

Last night we found out about a manufacturing issue with “Instant Pot SMART” (the new Bluetooth enabled model, sold only in the US and Canada). After extensive use this issue may lead to electrical leakage from the thermal probe (the shiny, elevated component in the middle of the heating element). As a result, this may cause an electrical shock. This problem is estimated to occur in only about 3~4 in a thousand units.

Other Instant Pot models (IP-DUO, IP-LUX and IP-CSG) are NOT affected.

InstantPot Smart 282x300 Instant Pot SMART 60 recall  (purchased before June 1, 2015. IP DUO, IP LUX models Not affected)“IP” stands for “Instant Pot”, “50” or “60” relates to the size, ie 5 or 6 quart/liter. ONLY the “Smart-60” model, purchased before June 1, 2015, is affected. The picture on the right can be used to identify the Instant Pot Smart.

To avoid any risk, please stop using your Instant Pot SMART. Please RETAIN your unit until further instructions.

We are very sorry for the inconvenience this may cause you. Your Instant Pot SMART will be replaced at no cost to you. On the bright side, this will upgrade the firmware in your Instant Pot SMART. This recall is applicable for IP-Smart purchased before June 1, 2015.

We will contact you again via email about the replacement process. If you didn’t receive the recall email, please contact our support team at support@instantpot.com. In the mean time, if you have any questions or wish to get updates about this or other announcements, feel free to follow our Facebook page here: https://www.facebook.com/instantpot

Our new “Instant Pot Community” Facebook group is a great source for information, you may join in the conversation here: https://www.facebook.com/groups/InstantPotCommunity/

If you purchased the Instant Pot SMART for others, please alert them to this information.

Best regards,
The Instant Pot Team
support@instantpot.com

 

 

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Comments

33 Responses to “Instant Pot SMART-60 recall (purchased before June 1, 2015. IP-DUO, IP-LUX models Not affected)”

  1. Carol Vlasz says:

    Could you please inform me as to what the difference between the new model IPDU060-ENW SS 7in1
    and the old model.
    Sincerely,
    Carol

    [Reply]

    Donna Reply:

    Hello Carol, First of all, none of the IP DUO models were involved in the Recall. As to your question, the ENW has several new features such as a removable power cord, and extended pressure cooking time for making broth, memory for previously used time settings, and beeps and “Keep Warm” can be disabled.

    [Reply]

    Carol Reply:

    THANK YOU SO MUCH FOR THE QUICK ANSWER, JUST ORDERED THE NEW ONE.
    CAN’T WAIT !!!!!!!!!!

    [Reply]

  2. Sara says:

    Thank you for the way your company is handling this recall. And replacing customers’ models before new sales is very considerate. It shows that you care about your customers — not just profit.

    [Reply]

    Donna Reply:

    Thank you Sara for your kind words. :)

    [Reply]

  3. Skymom says:

    Hi, I replied to the email I received from Instant Pot and sent my information in to Instant Pot on the morning of July 1, and haven’t received any confirmation or update that Instant Pot has me on the list to receive a replacement pot. When can I expect to receive a shipping notice on my replacement? What timetable should I anticipate?

    Thank you in advance,

    Paula / Skymom

    [Reply]

    Donna Reply:

    Hello Paula,

    If you received the email, and replied to it, you are on the list. You will received a notice when your new base has been shipped. This *should* be within the next several days. Thank you for your kind patience as we process hundreds of replies.

    [Reply]

    Skymom Reply:

    Thank you very much Donna. I’ll watch for the notice over the coming several days. I guess I wouldn’t be so worried about this if I didn’t LOVE this product so much! (I’m anxious to be able to use it again. :-))

    [Reply]

    Skymom Reply:

    Hi Donna,

    Just a quick update that my replacement pot arrived yesterday – I didn’t receive a shipping notice, so it was a VERY pleasant surprise to find it at my front door. So glad to be back in business!

    [Reply]

    Donna Reply:

    I am so glad you received your replacement! Thank you for letting us know here.

  4. trilby says:

    Will you be updating the iphone/pad app soon to correct the pressure level indicator error?

    It would also be nice to be able to add an actual recipe or notes, sort scripts in alphabetical order, and delete unwanted preprogramed scripts.

    [Reply]

  5. Karl says:

    Oh, OK, so you have them in stock and are shipping them out when you receive the proper email from the customer? That’s great. I was on the fence – I’d suggest including the “in stock” info in you emails to customers.

    [Reply]

  6. Karl says:

    I’m an IP Smart owner that received your email yesterday (June 29) advising me of the recall process (cut the cord, take pictures, email them, etc.). From the time that an owner submits this info what is the estimated lead time for receiving the replacement?

    [Reply]

    Donna Reply:

    Hi Karl,

    It should be the time it takes FedEx to deliver it to the delivery address you provide, depending on your location.

    [Reply]

  7. Want to order the instant pot but found the recall on line would like to know when the new version smart pot will be for sell on amazone .

    [Reply]

    Donna Reply:

    Hi Virginia,

    Very soon, replacement shipments are beginning today, and new sales will follow shortly. Thank you for your interest!

    [Reply]

  8. Square says:

    I would like to buy instantpotSmart

    [Reply]

    Donna Reply:

    Thank you for your interest in the Instant Pot Smart! The updated IP-Smart model will be available for purchase very soon, within a week or two. We will announce here when they are back in stock in the online store.

    [Reply]

  9. Frank Erhartic says:

    Been waiting months for the android app. What seems to be the hold up?

    [Reply]

    Donna Reply:

    Yes Frank, deep apologies as it turns out to be more challenging than iOS was, but Android is in final testing now, and expected to be release with the re-release of the iPot Smart. Thank you for your interest, and for your patience.

    [Reply]

    Donna Reply:

    Hi Frank, you might be interested:

    A beta version of Smart Cooker app can be downloaded from http://instantpot.com/dl/smartcooker.apk. The app requires Android 4.3 or later and a device with Bluetooth 4.x capability. We have tested the Beta version on Samsung Galaxy S3/S4/S5/Tab4 7″. If you find problems, please report the bug to dev@instantpot.com.

    [Reply]

  10. James says:

    So, I have a smart that I purchased from the instant pot site. It was one of the shipped at the end of April and had the new firmware. Am I affected by this recall or not?

    [Reply]

    Donna Reply:

    Hi James, As a precaution, the company has decided to replace ALL Instant Pot SMART (Bluetooth enabled) models currently in circulation. You will receive more information as to the process via email.

    [Reply]

  11. trilby says:

    I am assuming replacement pots will be sent in the order the originals were purchased? In other words, do those who received the first smartpots receive the first replacements?

    [Reply]

    Donna Reply:

    Hi Trilby, each owner will get an email as to the replacement process.

    [Reply]

  12. Debra Footman says:

    With more clarification, I realized that I have IP duo and the recall does not apply to my model. I will be using it this summer!!

    [Reply]

  13. Julie Valdivia says:

    I ordered one on 5-20 and money was promptly taken from my account. Then I got an email today saying my order was declined. Was this do to the recall and if so, when should I expect the product or my money back?

    [Reply]

    Donna Reply:

    Hi Julie,

    We apologize for this inconvenience.

    Depending on the vendor your order was placed through, and your payment method, timing may vary slightly. Sales on this model were suspended by us in our online store overnight, May 21-22, and refunds are being processed promptly through various payment platforms. Please verify with your payment processor.

    [Reply]

  14. Debra Footman says:

    I will opt to wait for the newly manufactured and updated smart model.
    Thank you for your prompt response!
    Debra

    [Reply]

  15. Debra Footman says:

    So disappointed to hear. How long do you estimate the replacement process will take?

    [Reply]

    Donna Reply:

    Yes Debra, we are disappointed as well.

    You have options depending on your preferences: If you opt to wait for the newly manufactured and updated SMART, our estimate is 3-6 weeks.

    Should you need an Instant Pot immediately we can offer a DUO model (same features other than Bluetooth), in this case please contact support to arrange immediate shipment of a DUO model.

    [Reply]

    Sheila Reply:

    Thankfully my 2 recently purchased Instant Pots are not the models affected. I am so impressed with the way your company has handled this situation and will definitely continue purchase and recommend your products to my friends and family. If only more companies were like your company.

    [Reply]

    Donna Reply:

    Thank you Sheila, very kind of you to take the time to say so.
    :)

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